Things to Know for Customers

To ensure you receive our handmade nail products quickly, we ship via air freight. To help you better understand the delivery times, here is the shipping schedule for each country:

• Japan: Arrives in 4-7 days
• South Korea: Arrives in 5-8 days
• Malaysia: Delivery in 4-7 days
• Singapore: Arrives in 4-7 days
• Southeast Asia: Delivery takes 4-7 days
• Europe: Arrives in 9-12 days
• USA: Shipping takes 8-15 days

All our products are handmade, so there may be slight variations. If you encounter any quality issues upon receiving your order, please contact our customer service team immediately. Additionally, if you have any technical questions or are unsure how to use the product, feel free to reach out to us. We are committed to providing you with the best shopping experience.

Return Policy

Conditions for Refund

We have a half-month quality assurance policy for the products you purchase.
If there are any defects in the product, please contact us within 7 days of purchase, and we will respond accordingly.
For exchanges or refunds due to defects or issues with the product, we cannot accommodate requests made more than 2 weeks after the purchase. Please contact us as soon as possible.

Cases where refunds cannot be processed

Refunds cannot be processed in the following cases:

1. The product has exceeded the two-week purchase period.
2. The product shows obvious damage or wear after use.
3. The product has not been used according to the provided instructions.
4. The product has been opened or used, making it impossible to restore to its original condition.

We cannot accept changes to the order content (such as changes to the product, color, or size) or cancellations after the order has been placed. Please understand this and verify the content before completing your order. We do not accept exchanges or returns for customer-related issues such as incorrect size, mismatch with expectations, or ordering mistakes.

If you have any other questions, please feel free to contact us, and we will be happy to assist you!

Notation Based on the Act on Specified Commercial Transactions

Customer Support Center

Email: xiaonan.nails@gmail.com
LINE Number: @Xiaonan_nails
WeChat Number: mark771122
WhatsApp: Please scan the QR code at the bottom of the page with your smartphone.

Phone Reception Hours: Monday to Saturday, 10:00 to 23:00 (excluding holidays)
Store Name: Xiaonan Nails

Payment Methods

・Credit Card (JCB, VISA, MASTER, AMERICAN EXPRESS)

Cash on Delivery (COD)

Payment deadline

・Credit card: Within seven days

Delivery time

• Japan: Arrives in 4-7 days
• South Korea: Arrives in 5-8 days
• Malaysia: Delivery in 4-7 days
• Singapore: Arrives in 4-7 days
• Southeast Asia: Delivery takes 4-7 days
• Europe: Arrives in 9-12 days
• USA: Shipping takes 8-15 days

Necessary fees other than the product price

(1) Prices are inclusive of consumption tax.
(2) Shipping fees: Standard shipping rates vary by country.

Return and Refund Policy

In case of defects, damages, malfunctions, or shipping errors caused by us, please contact us within 7 days from the date of product arrival, and we will address the issue. For more details, please refer to this page.